From product development to fabrication, supply chain logistics to customer experience; agility and flexibility have become vital to any organization’s success in the modern economy. Workplace conditions and behavior have shifted to encourage and harness those characteristics, creating an environment that depends more on the free exchange of ideas and information than ever before.
As a result, communications systems have had to adapt. Collaboration and knowledge sharing now occurs in combinations of physical and virtual spaces, often uniting a wide array of geographically diverse locations, individuals, and equipment. Employees expect to be able to collaborate with colleagues and access information from any location, whether it be from the other side of a facility or a remote location. Amid an array of new challenges facing the manufacturing industry—global competition, transformative technologies, labor shortages, and more—the last thing a manufacturer should have to worry about is keeping in touch.
By standardizing, supporting, and enhancing communications via a wide array of channels, a Unified Communications & Collaboration (UCC) service helps enhance a business’s structure, increase productivity, and ultimately deliver a better customer experience. In no industry is this more important than manufacturing, where UCC augments several key elements of any operation:
- Knowledge & Idea Sharing – In loud production environments the clarity of a phone call can mean the difference between mistake and success or even injury and safety. When “time is money,” important messages about supply chain interruptions or equipment malfunctions must quickly reach key individuals regardless of where they are within an enormous facility.
As increasingly complex technology is integrated into operations it’s vital that new hires have a fast and easy way to ask their supervisors questions about procedures, training, and more. Plants and production facilities are often scattered amid multiple locations, many of which are long distances from one another. A robust UCC service ensures that every employee is able to exchange knowledge and ideas with their colleagues from any location and across any medium.
- Asset Management & Maintenance – The machinery and equipment involved in manufacturing operations is dependent on complex systems and technologies that extend far beyond the confines of a single location. Depending on the operation assets could be regularly moving from site to site, changing hands, but still representing a significant financial investment. Moreover, internet-enabled smart machinery may require remote maintenance from experts unable to tend to the equipment in person.
With a UCC service you can build the monitoring and management of your assets into a single platform, so each responsible party is interconnected, receiving notifications, collecting reports, and notifying others should something break down or require transport. More communications options mean more ways to keep track of the assets that power your operation.
- Customer Support – Whether they are general consumers or business clients, today’s customers expect a streamlined experience no matter how they interact with a company. When someone calls the support center for assistance or reaches out to resolve an invoice, a well-designed call menu that connects the right parties and high quality voice connectivity help increase satisfaction and avoid frustration. If an individual needs technical assistance from a remote location, it’s vital that they’re connected to the right person without the call being dropped or email being ignored.
Plus, UCC helps ensure that no matter how an outside party contacts your business—text chat, voice call, video conferencing, email exchanges—they are met with a professional, streamlined experience designed to get them to the people and information they need as quickly as possible.
- Supply Chain Management – In the global economy supply chains have become too complex to take an outdated approach to their management. If a problem arises at one stage of an operation it’s vital that subsequent stakeholders be notified if orders will go unfulfilled, materials won’t arrive on time, or equipment has suffered a malfunction. Adjusting to new situations and unforeseen developments marks the difference between success and failure.
By connecting every spoke of the manufacturing wheel—supplier, warehouse, factory, distributor, and more—with the same UCC service it’s easy to ensure that all communications are secure and arriving at their intended destinations. Contracts and business arrangements can be finalized faster because each person integral to the process is instantly notified, thereby speeding up the production process and boosting productivity.
A UCC service addresses all of these challenges and more with a technology solution that provides maximum flexibility of communication formats without sacrificing stability. From voice, video, and messaging to mobile communications and collaboration software, a UCC service integrates all of the features you need to stay connected in one dependable, secure, and scalable control and management solution that allows anyone within your environment to communicate on their own terms.
The future of business depends on the freedom to communicate. A reliable UCC service can provide it.
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